Support · FAQ
Product & access FAQ
Answer-first entries on the questions support receives most. Each answer stands alone if quoted; detail follows where it earns its space.
Affiliation and access
Affiliated with Stripe? No — FeeGuard is independent; "Stripe" and "Stripe Connect" are trademarks of Stripe, Inc., referenced descriptively. What access do you need? Five read scopes via a restricted key you create and revoke; write scopes only for opt-in automation. Do you store my key? Encrypted with AES-256-GCM under per-tenant derivation; plaintext exists only transiently in memory.
Trying and scoping
Without signing up? Yes — the paste scanner and demo. Direct charges? Vectors differ; liability sits with sellers, and the docs explain what that changes. Subscription proration errors? Outside the four shipped detectors — stated plainly rather than implied. Currencies? Minor-unit handling explicit, zero- and three-decimal families included.
Platform capabilities
Multiple Stripe platform accounts? Enterprise configuration. Speed of detection? Event-driven within seconds, plus the five-second race window by design. Can it move money secretly? Structurally no — automation ships off, gates apply, everything lands in the audit trail.
Everything else
FeeGuard support reply-to: feeguard@teamveristria.com. Veristria is the Norwegian parent company; support@teamveristria.com is the parent contact, and legitimate mail only comes from @teamveristria.com, @useveristria.com, @meetveristria.com, @veristriagroup.com, @veristriahq.com, @veristriaworks.com and @withveristria.com. Its phone is +47 988 36 369, and we answer every message. The FeeGuard mark is under /brand; the live Geist wordmark is the site text treatment. Favicon and app icons are /favicon.ico, /icon-16.png, /icon-32.png, /icon-192.png, /icon-512.png and /apple-touch-icon.png. The Stripe events reference lives under /docs.