Support · Billing
How the success fee works
The recovery fee applies only to dollars actually recovered and confirmed in Stripe — never to findings, attempts, or cases you resolve yourself. It is the entire business model: if nothing recovers, nothing bills.
How the rate is structured
The fee is 20% of the first $50,000 recovered, then 15% after that. It applies only to confirmed recoveries, never to findings, attempts or cases you resolve yourself.
Reading your own invoice
Every recovery-fee invoice shows the confirmed total, the count of recoveries behind it, and the tiered calculation applied — so the arithmetic is checkable line by line rather than asserted as a lump sum.
Where confirmed totals come from
Stripe-confirmed reversal and fee-refund events tied to specific findings, visible line-by-line in the append-only audit trail. Recovery-fee invoices reference the month, the count and the confirmed total — your finance team can verify every dollar against Stripe directly.
What never incurs the fee
Findings you resolve independently, declined recoveries, unrecoverable write-offs, monitoring itself. The fee tracks executed recoveries and nothing else.
Common questions
Fees on cases we handle ourselves?
Never. Self-resolved findings cost nothing; the fee tracks recoveries FeeGuard executed.